Welcome to Roma Wall

These Terms and Conditions (“Terms”) govern your use of the Roma Wall website and services. By accessing our website or purchasing products from us, you agree to comply with these Terms. Please read them carefully.

1. Introduction

Roma Wall specializes in providing premium wall panels, wall art, and other wall coverings. These Terms govern your use of our website, products, and services.

2. Products and Specifications

    • We reserve the right to discontinue any product or change its specifications without prior notice.

    • Product descriptions and images on our website are for reference only. There may be slight variations between images and the final product. You can request showroom photos from our sales team for further accuracy.

    • All products are subject to availability, and we recommend confirming stock before making a payment.

3. Sales Policy

    • Final Sales: All sales are final. We do not offer refunds. Once an order is placed and payment is made, the product is reserved for you.

    • Product Swap: You may request to swap a paid-for product for a different item within 2 working days of purchase. However, no refund will be provided. Store credit may be issued in exceptional cases, valid for 30 days from the date of issuance. A restocking fee may apply.

    • Unclaimed Products: If you fail to provide delivery instructions or pick up the product within the agreed period, it will not be refunded or swapped. Paid-for products will be held for a maximum of 10 months. After this period, the product will be considered abandoned and forfeited without refund.

4. Orders and Payments

    • Securing Orders: Products in your order are secured only once your payment has been confirmed.

    • Payment Methods: We accept payments through major debit cards, bank transfers, and other approved methods. All payments must be completed before the order is processed.

    • Cancellations: Orders can only be canceled prior to shipment. Once shipped, all sales are final as per our no-refund policy.

5. Shipping and Delivery

    • Shipping: Roma Wall ships products to various regions, with delivery fees calculated after checkout. Delivery times are estimates and may be affected by third-party carriers.

    • Damages in Transit: If you receive damaged products, please notify us same day of receiving your order for resolution.

6. Warranties and Liability

    • Warranty: All products come with a warranty covering manufacturing defects only. It does not cover physical damage, poor installation, or natural wear such as fading or oxidation over time. To extend product life, avoid harsh cleaning agents.

    • Professional Installation: We recommend using experienced professionals for installation to avoid damage and ensure product longevity.

7. Refunds, Returns, and Store Credit

    • Refunds: As per our policy, we do not offer refunds. Store credit may be issued in special cases, valid for 30 days.

    • Returns and Swaps: Paid-for products can only be swapped for another item within 2 working days after payment. No returns will be accepted after this period, except for defective products covered under warranty.

    • Restocking Fees: For exchanges or swaps, a restocking fee may apply.

8. Product Variations and Visual Representation

    • 3D Images and Product Display: Images and 3D representations on our website and social media platforms may slightly differ from the actual product. We are constantly working to improve the quality, aesthetics, and reliability of our products. You may request actual showroom photos from our sales team if needed.

9. Abandonment of Paid Products

Products that have been paid for but not collected or shipped, as per the customer’s delivery instructions, will be held for a maximum of 10 months. After this period, they will be considered abandoned and forfeited, with no possibility of refund or exchange.

10. Intellectual Property

All content, including images, logos, and product descriptions, on the Roma Wall website are the intellectual property of Roma Wall or its content providers. Any unauthorized use or reproduction is prohibited.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Federal Republic of Nigeria. Any disputes arising out of or related to these Terms will be resolved in the courts of Nigeria.

12. Changes to Terms

Roma Wall reserves the right to modify these Terms at any time without prior notice. Continued use of the website or services constitutes acceptance of any changes.

13. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

Roma Wall
Km 16 Lekki – Epe Expressway, Agungi Lagos Nigeria
infor@romawall.com
+234 8062 156 889

By using Roma Wall’s website or purchasing our products, you acknowledge that you have read, understood, and agree to these Terms and Conditions.